How To Make a Complaint

Before you make your complaint to the Saskatchewan Real Estate Commission (the "Commission") about a service provided to you by a real estate agent (herein referred to as a "Registrant"), you should first contact the Registrant and his or her broker to see if a satisfactory resolution can be reached. If the Registrant or broker does not address the complaint to your satisfaction, and you believe that services and/or practices are not compliant with The Real Estate Act, its Regulations, or the Commission’s bylaws, you can make a formal complaint with the Commission. Complaints that raise issues of professional incompetence or misconduct will be investigated. Before doing this, make sure that you know your rights. It is not the responsibility of the Commission to provide legal advice or assistance on matters of civil litigation. If you believe that you have suffered a loss or damage as a result of the actions and/or omissions of a Registrant and/or brokerage, you should consult with your own lawyer.

What to Include in Your Complaint

Using the following form, explain why you think the Registrant did not meet the expectations or requirements set out in The Real Estate Act, its Regulations or the Commission's Bylaws. It is not necessary to provide all the details, but the Commission needs enough information to start its investigation and understand the issues.

How to Submit Your Complaint

You can submit your complaint to the Commission using any of these methods: - Online: Through the www.srec.ca website - Mail: Attention: Legal & Compliance Department Saskatchewan Real Estate Commission 104 - 210 Wellman Crescent Saskatoon, Saskatchewan S7T 0J1 - Email: compliance@srec.ca

How We Respond to Complaints

When we receive a complaint, an assessment of the evidence is conducted to determine if further investigation is warranted, and to decide whether or not the complaint raises compliance issues. Notice of the complaint is sent to the parties involved for their response to the issues raised. We may request further information from you for clarification as the investigation continues. The Commission receives many written complaints each year. The Commission has an investigative process set out in The Saskatchewan Real Estate Act, Regulations and Bylaws and depending upon the complexity of the complaint, the process may take several months to over a year before a matter can be concluded. Please read the Complaint Information Guide thoroughly before submitting your complaint.

I HAVE READ AND UNDERSTAND THE ABOVE INFORMATION I HAVE READ AND UNDERSTAND THE COMPLAINT INFORMATION GUIDE

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A. INFORMATION ABOUT THE COMPLAINANT
Who Are You? *	Public Registrant
Name *
Address *
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Phone Number *
Alternate Phone Number
Email Address *
B. INFORMATION ABOUT YOUR COMPLAINT
Your Complaint Relates to *	Brokerage Broker Branch Manager Associate Broker Salesperson Other
Name *
Brokerage Name
Address	Loading…
Phone Number
Date(s) of Transactions/Event *
Address of Property Subject of the Complaint *
C. COMPLAINT DETAILS
Please state in your own words the details of the complaint, factually and in a chronological sequence. You may find it beneficial to reference your complaint comments to real estate records that you created/received as part of this transaction. *
Have you or your representative contacted the registrant or the brokerage regarding your complaint? If yes, please state date, name of person contacted, and the results of the contact.
Is this matter subject of any legal action, filed or pending? If yes, please provide an explanation of the legal action.
If applicable, have you filed this complaint with any other regulatory body, agency, board or organization? If yes, please state when and with whom you filed the complaint and the results to date.
D. SUPPORTING DOCUMENTS
Please provide copies of real estate records that you created and/or received as part of this real estate transaction and in support of this complaint. While not all inclusive, the documents could include: (select all that you will be providing)
Buyer's and/or Seller's Brokerage Contracts Amendments to Buyer's and/or Seller's Brokerage Contracts Contracts of Purchase and Sale Counter Offers to Contracts of Purchase and Sale Amendments to Contracts of Purchase and Sale Removal of Conditions Form(s) Ancillary Services in the Purchase of Residential Real Estate Feature Sheets Inspection Reports Disclosure Statements Certificate of Title Letters created and/or received between you, the registrants and your lawyer Additional Records
E. ADDITIONAL INDIVIDUALS WHO MAY POSSESS INFORMATION/EVIDENCE REGARDING THE TRANSACTION
Please provide the name and contact information for the individuals who may be able to provide information/evidence regarding this complaint:
Name Address Phone Number Email Address
F. DECLARATION
By submitting this complaint, I/we hereby authorize the Saskatchewan Real Estate Commission to forward a copy of my/our complaint, including any attached documents, to any registrant who may be involved in the transaction or event giving rise to the complaint, as well as to the broker and/or branch manager responsible for supervising a registrant involved in the transaction or event, so that the Commission may conduct an investigation of my/our complaint. I Agree
Submit